Our Return & Exchange Policy
We strive to offer designs of the highest quality. If for any reason you are unhappy with your purchase, you are welcome to return it within 30 days of receipt.
Anything you purchase on pretylove should arrive in pristine condition. If you feel that anything in your order is damaged or defective, please contact our Customer Support team at [email protected]
You may return any item within 30 days of delivery. We must receive all returns in new, unused condition, with all original packaging. If your order is damaged or defective in any way, please contact our Customer Support team for further assistance. We cannot process exchanges. If you require a different size, color or style, please initiate a return to send back the item you are not satisfied with. Once a return has been initiated, you can place a new order for the item you prefer.
How To Return Something
Get in touch with our customer support team with your order number and the item you wish to return and a brief outline of the issue. Our Customer Support team will contact you and let you know if your item is eligible for return. You should hear back from us within 1-3 business days.
How We Process Your Refund
We strive to process refunds as quickly as possible. Once we have received and inspected your returned product, you can expect to receive a refund within 10 business days. We will notify you via email once we’ve received your return and the refund has been processed.
Still Scratching Your Head?Should you have any questions about the status of your return, refund, or need instructions on how to return an item, please contact our Customer Support team. We are happy to help!
You can reach us by email at [email protected].